Return and Refund Policy
As a consumer purchasing from Durcotta within the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason. The withdrawal period expires 14 days from the day you, or a third party you designate, take physical possession of the goods.
To exercise your right of withdrawal, you must notify us with a clear statement of your decision to withdraw. You may use the standard withdrawal form or contact us directly at hello@durcotta.com. We will acknowledge receipt of your withdrawal without delay.
Return Conditions
To be eligible for a return, items must be: unworn, unwashed, and in their original condition; returned with all original tags attached; free from perfume, makeup, or any signs of use.
Items must be returned in adequate packaging that ensures their preservation during transit. Durcotta reserves the right to refuse a refund if the item is returned in poor condition due to insufficient packaging or handling. If the returned item does not meet these conditions, no refund will be issued.
The following items are excluded from the right of withdrawal: sealed items that have been unsealed after delivery and are not suitable for return due to hygiene reasons (e.g. underwear, swimwear); items that have been clearly personalized or made to order.
Return Window
You have 14 days from the date you notify us of your withdrawal to return the goods to us.
Refunds
Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds are issued exclusively to the same payment method used for the original purchase. No alternative refund methods are available. We may withhold the refund until we have received the goods or until you have provided proof of return shipment, whichever comes first.
We will refund the full price of the item including standard delivery costs. If you chose a non-standard delivery method, we will only refund the cost of standard delivery. The cost of return shipping, arranged by Durcotta, will be deducted from the refund amount.
Return Shipping
Durcotta will arrange the return shipment on your behalf. The cost of return shipping will be deducted from your refund. Return shipping is covered in full by Durcotta only if the item is faulty or incorrectly sent.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 30 days of delivery at hello@durcotta.com. We will cover return shipping costs and offer a full refund or replacement at your choice.
How to Start a Return
Directly through your account: https://durcotta.com/account
or
Contact us at: hello@durcotta.com
Address:
Rua Bartolomeu Dias, LT6 1-H
Ferrel 2520-117
Portugal