Shipping policy

1. Order Processing

Orders are processed within 2 business days of payment confirmation, excluding weekends and public holidays. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Destinations

We ship to Portugal and across the European Union. For shipping outside the EU, please contact us at hello@durcotta.com before placing your order.

3. Shipping Methods and Estimated Delivery Times

• Portugal: 2–4 business days
• EU (standard): 5–10 business days
• EU (express): 2–4 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight. Free shipping is available on orders over €150 within the EU.

5. Tracking

Once your order ships, you will receive a tracking number by email. You can use this to monitor your delivery in real time.

6. Customs and Duties

For deliveries within the EU, no additional customs duties apply. For international shipments outside the EU, any applicable import duties or taxes are the responsibility of the customer.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, contact us at hello@durcotta.com. We will investigate with the carrier and resolve the issue as quickly as possible.

8. Incorrect Address

Please ensure your shipping address is correct at checkout. Durcotta is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping costs to reship may apply.

9. Contact

For any shipping enquiries: hello@durcotta.com